Essays & talks

Why we built the Shop Skill — bringing Shop's catalog, identity, checkout and tracking to personal AI agents, and what it's like letting an agent shop for you.

A talk on how to build tech products when the rules are still being written.

A few learnings and tips for setting up product teams to be successful in rapidly changing environments.

It's fairly easy to spot pain points and un-addressed needs that customers have but harder to prioritise them. Here I outline a simple framework to help product teams prioritise opportunities in a robust way.

An overview of what opportunity solution trees are and how to use them to improve product teams' product discovery activities.

Some Product Managers rely on quantitative data or research reports for product work. In this article I argue that this doesn't work - and why it's critical for their teams' success that Product Managers drive customer research.

A wide-ranging discussion covering teams, discovery and innovation.

How can you get your first product job? In this article I explain the four most common routes and give a few tips on setting yourself up well for success in the job.